Within 60 minutes of completing your order and seeing your order confirmation page you will receive a receipt / order confirmation email from us. If you don’t see one in your inbox please check your spam folder.  It is hugely important to double check for typos on your email address and shipping address, as without accurate info we can’t get you your orders!

Your order will be placed in processing for a period of 24 hours.  This temporary hold will allow for any changes or cancellations requested by our customers.

Within the following 3-7 days (depending if you order on the weekend) you will receive a follow up email confirming your order’s shipment.  In that email will be your tracking number and a link to be able to track the entire process of order packing to delivery on your doorstep.

All of our packages are delivered by our three trusted providers: USPS, DHL, and FedEx.

Outside of peak delivery times (Christmas holidays) we average a delivery time of 5-10 business days.

Please double check your shipping address is inputted correctly. If entered incorrectly, your order may not be delivered and the order will not be resent.

Unfortunately, NO changes or cancellations may be made to orders after the first 24 hours since order has been placed.  This is due to the overwhelming demand from our customers for the fastest possible processing times.  Because of this demand our orders are processed as quickly as possible.

If you have any additional questions/comments, please reach out to our friendly support team at support@urbaneras.com , or call us at 1-888-353-8373.

Please note these are only estimates, orders may arrive before or after the expected time frame. Please refer to the tabs below.

If you have not received your order after the expected timeframe, please contact us with your order number so we can look into your order. We can also forward you the actual shipping label for confirmation of shipping-- we understand delays can cause anxiety!